Refund policy

Antique Art Garden have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Customer satisfaction is important to me so if you purchase Antiqueartgarden Soaps and are not happy after trying the first  bar you can return any additional soaps  purchased.  Only purchased one bar and not happy. No worries! You will be refunded.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Teresac.73@hotmail.ca. or call the shop 905 960 9179  Buyers are responsible for return cost. 

You can always contact us for any return question at Teresac.73@hotmail.ca or call 905 960 9179

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items


Unfortunately, If any Items are not returned in there original condition/ the buyer is responsible for any loss in value. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.